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ERPERP

Service management

The best form of advertising is word of mouth, if your family or friends recommend a product, company or service, you are more likely to trust them and go with their recommendation. To get this you need to take care and look after your customers. The better you do this the more chance they will purchase from you again or recommend you to others.

Everyone knows that it’s not a perfect world and that at some point an item or service could have a problem, however it is not the problem that puts people off; it is how you deal with it…

Microsoft Dynamics NAV will take some of the effort out of providing first class customer service. A Cooper Parry solution can help you
  • Efficiently Track orders
  • Schedule manufacturing to match orders
  • Give accurate delivery dates
  • Track items with serial numbers for full item history
  • Inform the customer when delivery is ready to be shipped
  • Manage customer contacts and history
  • Monitor your KPIs by having total visibility of your business
  • Detailed Actual and planned costs of service gives an accurate quote
  • Handle returns and defects quickly and smoothly


Provide outstanding customer service and beat your competitors with a Cooper Parry, Microsoft Dynamics NAV solution

To take the customer contact, history and opportunity management to the next level, you may wish to try out Microsoft Dynamics CRM. This seamlessly integrates with NAV and will even allow you to have a helpdesk for your customers using the case tools provided.

For more information please call Bryn Jones on 01332 295544 or
Email Business Development

Microsoft fact sheet – Service management

microsoft dynamics NAV 2009 ERP customer service help advice monitor returns trackk accurate service help desk support CRM helpdesk KPI



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