"Microsoft CRM adapts to each company's unique needs."
Microsoft CRM 4.0 
Microsoft Dynamics™ CRM 4.0 is the highly anticipated new release of Microsoft’s customer relationship management. It is a solution for small businesses, midsize companies and large enterprises.
Microsoft CRM provides a complete suite of powerful marketing, sales and service capabilities, all with a familiar experience based on Microsoft® Office and Microsoft Office Outlook®. Extensive new configuration, customisation and integration applications make it easy for customers and partners to provide highly tailored solutions that drive measurable business results offering ownership at a low total cost.
Microsoft CRM is available in a Professional Edition and a Small Business Edition.
It is built to address the three key challenges that determine the success or failure of most CRM initiatives – user adoption, business fit and total cost of ownership.
Works The Way You Do
Microsoft CRM drives high users by delivering roles-based CRM capabilities within a native Microsoft Office and Outlook experience. You can choose to use Outlook or access it through a browser-based client or mobile device.
Works The Way Your Business Does
Microsoft CRM easily adapts to each company’s unique needs.
Powerful event-driven workflow capabilities drive consistent process execution across the organisation. Powerful reporting and Analytics capabilities based on Microsoft Excel® and SQL Server™ Reporting SERVICES offer real-time visibility into business process and customer interaction.
Works The Way Technology Should
Microsoft CRM delivers a low total cost of ownership by offering a highly flexible, configurable platform built on Web SERVICES and other standard tools and technologies.
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