Course Dates:
Managers Development Programme 
Who should attend?
Anyone with responsibility for managing staff and coordinating resource. This course is perfect for those new to line management or those who have experience of managing staff and want to explore the latest management theory and how it can be practically applied.
Objectives
By the end of the course participants will be able to:
- Define the expectations & purpose of a manager of people & resources
- Understand & explain the main legal considerations and best practice relating to managing staff
- Recognise different management styles, understand how they affect others, analyse their own style & map out their development
- Delegate work according to competence & commitment levels of staff
- Motivate, develop & coach team members
- Manage the performance of employees effectively
- Design & implement specific client service standards
- Handle difficult situations & manage conflict accordingly
- Define a process for managing change effectively
Content
Leading from the front - The role & responsibilities of a manager:
- Introducing the role
- How to focus your time on management activities
Developing management flexibility - Influencing a sense of commitment, enthusiasm and initiative
- Developing people through the work they do
- Helping the individual to assess problems and find workable solutions
Picking the right people - Recruitment & Selection:
- Employment Law & the recruitment & selection process
- Planning the process
- Identifying core competencies & standards to establish recruitment criteria
- Conducting selection interviews – Skills & best practice
- Matching candidates to the specification
- Avoiding selection bias when making decisions
Performance Management:
- Importance of fairness and equality in the application of the system
- Planning and conducting a structured, balanced and participative meeting
- Providing clear, specific and motivational feedback
- Addressing issues of poor performance confidently
- Setting SMART objectives
- Personal development plans (PDP)
Effective Delegation:
- The difference between dumping, allocating tasks and delegating
- Advantages of delegation for the manager, team members and the firm
- Motivating through delegating
- What should never be delegated
- The difference between responsibility and authority
Coaching & Developing Others:
- Coaching Vs Mentoring – A definition
- Recognising the opportunity to coach
- The two way process
- Characteristics of a good coach
Client Service Standards:
- Why set client service standards?
- Ensuring consistency at every client “touchpoint”
- Identifying clients’ needs and issues
- Reviewing performance against standards
- Monitoring client satisfaction – continuous improvement
Counselling Skills & managing Conflict:
- Defining counselling & knowing when to counsel
- Professional responsibilities
- Creating a climate of trust and confidentiality
- Using questions to probe for relevant information
Active listening - Facilitating decisions - seeking agreement and commitment
- Support mechanisms
Creative & Practical Problem Solving:
- Introducing different approaches to problem solving
Managing Change Successfully:
- The change process
- Strategies for managing change
- The role of those implementing change
- Leading a team through change
- Responsibilities of the individual
Duration
Three Days
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