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An Introduction to Effective Management

This course forms the initial step for first time managers.  It provides the basic knowledge, skills and techniques and outlines what is expected from them in their role and helps them make the transition from team member to manager. It deals with the function of management, the roles managers need to undertake to achieve objectives through their staff, as well as how to get the best from the people for whom they are responsible. Participants will assess their own skills and knowledge gaps, and identify an action plan for personal development in the role of manager.

Who should attend?

Newly appointed or promoted managers, existing managers with no previous management training and assistant managers aspiring to become managers.

Objectives

By the end of the course participants will be able to:

• Assess their approach to management and identify key development areas
• Focus their time on management activities
• Develop and motivate their team
• Demonstrate a systematic approach to planning, solving problems and making decisions
• Identify different media for communicating more effectively
• Prepare an action plan for implementation on the job

Content

• The management role
  • Management profile - self-analysis
  • Key characteristics of an effective manager
  • Key management activities
• Organising yourself
  • What do you do with your time?
  • Management versus operational tasks
  • Making time for managing
• Delegating and Effective planning
  • Identifying tasks and actions
  • Setting priorities
    
  • Working to deadlines
    
  • Identifying resources
    
  • Knowing what to delegate
    
  • Knowing how to delegate
    
  • Assigning responsibilities
    
  • Reviewing progress
• Motivating your team
  
  • How motivation works
    
  • Monitoring and controlling what people do
    
  • Giving feedback about performance
    
  • Challenging and developing the team
• Communication
  
  • Different ways managers communicate
    
  • What can go wrong
    
  • Making your message clear
    
  • Checking understanding
    
  • Getting action
• Action planning

Duration

1 day