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Coaching and Developing Others

Coaching is about improving the performance of another person - helping them to maximise their potential by learning from day to day tasks.  When done well and consistently, coaching affects productivity, cost effectiveness and the morale of individuals and the team. It is therefore rightly recognised as an essential skill in the manager's toolkit. This course introduces the process and benefits of coaching and begins the development of this vital skill.

Who should attend?

Those responsible for developing team members and helping them to enhance their performance to add value to the business.

Objectives

By the end of the course participants will be able to:

• Assess the obstacles to successful coaching
  
• Identify coaching opportunities
  
• Explain the coaching process
  
• Develop the helping relationship
  
• Identify and develop the skills needed to be a successful coach

Content

• What is coaching?
  
  • Definition
    
  • Coaching or training?
    
• Benefits of coaching
  
  • Why coach your staff?
    
  • Maximising potential
    
  • A two way process
    
• Blocks to coaching
  
  • Potential problems
    
  • Overcoming barriers
    
• Coaching styles
  
  • Self analysis
    
  • Characteristics of a good coach
    
• Coaching situations
  
  • Recognising the opportunity
    
  • Planning in advance
    
• The Coaching process
  
• Developing coaching skills
  
  • Active listening
    
  • Questioning
    
  • Giving and receiving feedback
    
• Action planning

Duration

1 day