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Counselling Skills for Managers

One of the most difficult responsibilities for managers is dealing with the personal problems of others. When badly conducted, discussions can often involve embarrassment, fear, anger and frustration on both sides. Yet the ability to counsel effectively can strengthen working relationships and improve performance. This course helps team members to understand what counselling is, gives guidelines on what to do, and allows practice of the most effective communication skills in counselling.

Who should attend?

Team leaders and managers responsible for counselling their team members.

Objectives

By the end of the course participants will be able to:

• Identify situations in which counselling may be necessary
  
• Create the most appropriate environment in which to conduct the counselling interview
  
• Use the most effective communication techniques during the interview
  
• Apply counselling skills to a variety of situations which require the problem solving approach

Content

• The meaning and scope of counselling
  
  • What counselling is and what it is not
    
  • Knowing when to counsel
    
  • Professional responsibilities
    
  • Benefits of counselling
    
• Counselling styles
  
  • Personal analysis
    
  • Identifying development areas
    
• Communication skills in counselling
  
  • Creating a climate of trust and confidentiality
    
  • Encouraging people to talk openly
    
  • Using questions to probe for relevant information
    
  • Active listening
    
  • Encouraging people to develop their own solutions
    
  • Facilitating decisions - seeking agreement and commitment
    
  • Support mechanisms
    
• Action planning

Duration

1 day