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Managing Attendance

When dealing with the management of attendance, organisations have to balance the needs of the individual with the needs of the organisation and consider the requirements of employment law. This course examines ways of managing attendance to find effective ways to minimise loss through absence. 

Who should attend?

Manager's who are responsible for managing absence and improving attendance at work.

Objectives

By the end of the course, participants will be able to:

• State the common causes of staff absence
  
• Appreciate the impact of absence on the workplace
  
• Understand what your responsibilities are in managing absence
  
• Apply the firm's absence management policy
  
• Conduct a return to work interview

Content

• The cost of absenteeism
  
  • Management responsibilities to the individual
    
  • Developing management flexibility
    
  • Avoiding the pitfalls of reactive management
    
• Attendance management policy
  
  • The purpose of the attendance management policy
    
  • Implementing the policy
       
    
• Reasons for non-attendance
  
  • The causes of absence
    
  • Establishing the reasons for non-attendance
    
  • Trigger points
    
• The role of team leaders and managers in tackling absence
  
  • A manager's responsibilities
    
  • The team member's responsibilities
    
• Conducting the return to work interview
  
  • Structure of the return to work interview
    
  • The WARM welcome
    
• Questioning and listening skills
  
  • Active and empathetic listening
    
  • Asking the right questions
    
• Recording attendance
  
  • What to record and when
    
  • Template for record keeping

Duration

1 day