Assertiveness at Work 
Who should attend?
Those who want to improve their overall effectiveness by behaving in a more assertive and confident manner.
Objectives
By the end of the course participants will be able to:
- Recognise the characteristics of aggression, submission and assertion and the effect these behaviours have on themselves and the reactions of others.
- Develop techniques for better working relationships using assertiveness.
- Behave assertively in a range of situations.
Content
- Assertiveness - definition
- A definition of assertive behaviour and the benefits of behaving assertively.
- Distinguishing between assertive, aggressive and passive behaviour.
- A definition of assertive behaviour and the benefits of behaving assertively.
- Why people behave the way they do
- What influences the way we behave.
- Recognising the needs of others.
- Your rights and responsibilities.
- Verbal and non-verbal signals.
- What influences the way we behave.
- Assertive techniques
- Using assertive and positive language - making your message clear
- Giving and receiving praise without embarrassment.
- Saying 'no' to unreasonable requests.
- Understanding criticism and how it affects ourselves and others.
- Giving and receiving criticism effectively
- Asking for what you want.
- Using assertive and positive language - making your message clear
Duration
1 day
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