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Creative and Practical Problem Solving

As managers, each day you will encounter many problems. Some can be dealt with easily, some take time to resolve and other more complex problems require others to become involved. This course introduces the Creative and Practical Problem Solving Process which harnesses the combined talents and experience of a group of individuals to work together to decide on the best possible solutions to complex problems.

Who should attend?

New managers because it gives them creative and logical problem solving tools which will provide quality solutions to many problems they encounter.

Existing managers because it challenges the way they tackle problems

Objectives

• By the end of the course participants will be able to:
  
• Employ creative and practical tools to identify the real source of a problem
  
• State clearly the problem in the form of an objective so that all concerned know exactly what needs to be achieved
  
• Use problem solving tools to reach creative and logical solutions
  
• Recognise the value of team work in problem solving and decision making
  
• Reduce problem solving time and enhance the quality of solutions

Content

• Identifying the real source of the problem
  
  • Defining the problem
    
  • Researching the effects of the problem
    
  • Identifying those involved
    
• Systematic approach
  
  • Diagnosing links
    
  • Looking for cause and effect
    
  • Root cause analysis
    
  • Seeking appropriate solutions
    
  • Planning implementation
    
  • Monitoring and evaluating
    
• Creative approach
  
  • Thinking without restraint
    
  • Brainstorming
    
  • Trial and error
    
• Team work
  
  • Utilising skills within the team
    
  • Reaching consensus, gaining commitment
    
• Quality decisions
  
  • Taking the right decisions
    
  • Making decisions work
    
  • Evaluating progress
    
• Action planning

Duration

½ day