Effective Communication 
To communicate with a wide range of individuals successfully needs not only a good self-awareness of your style and its impact on people, but the ability to use a range of skills and adapt your style to different situations and personality types.
This practical course helps delegates understand and develop their own communication style through a series of interactive sessions including group and trainer feedback.
Who should attend?
Those who communicate with a range of individuals and who are looking to increase their self-awareness and to improve the effectiveness of their communications in a variety of different situations.
Objectives
By the end of this course you will be able to:
- Describe the communication cycle and identify how to ensure it is effective.
- Identify common barriers to successful communication and how to overcome them.
- Describe the three levels of listening.
- State the effect of non-verbal communication and body language.
- State the importance of planning your communication.
Content
- What makes Communication work?
- Interpretation vs intention
- Methods of communication – how much impact do the words we use have?
- The communication cycle – reviewing it’s components and identifying where it may go wrong.
- Listening skills – the three levels of listening
- The effect of planning communication on it’s effectiveness and impact.
- Effective questioning skills
- Non-verbal communication
- The importance of non-verbal aspects of communication
- The effects of body language – How does your body language come across? Getting it right.
- Putting people at ease – establishing rapport
- Communication styles
- Adapting your style to different situations – approachable and credible.
- Feedback - responding and encouraging accurate and fair feedback
- Barriers to communication
- What stops us communicating effectively?
- Identifying common barriers to communication
- Action Plan
- Putting it into practice - formulating an action plan
Duration
½ day
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