Written Business Communication 
Who should attend?
Anyone who wishes to improve the impact and effectiveness of their business writing.
Objectives
By the end of the course, participants will be able to:
- Recognise the importance of written communication and the skills involved.
- Identify the elements to consider when planning documents
- Select the appropriate style and structure of documents they are producing.
- Demonstrate the ability to review and edit documents
Content
The processes of written communication
- Planning – the importance of knowing your message and your reader
- Avoiding ‘staring at a blank page’ – techniques to get you started
- Structuring your document and deciding on the style
- Effective reviewing – proofing, printing, policy
Skills of effective written communication
- Writing with clarity and being concise
- Choosing words wisely – active v passive, general v specific, formal v informal
- Avoiding spelling and grammar errors
Duration
1 day
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