problem
Set up during lockdown, Lick grew quickly, leaning on different management systems across the warehouse and finance departments.
It was our objective to develop an integrated single solution that would manage all aspects of their business eco-system, from purchasing and stock management to billing and e-purchasing through Shopify.
The key challenge for this customer was to build an automated system that unified their B2C and B2B retail businesses.
solution
When scoping the project, we discovered many of Lick’s legacy processes were spread across separate systems. Our aim was to move all processes into a single unified system, leveraging the NetSuite platform to automate manual tasks, increasing efficiency across the business whilst providing real time visibility and eliminating opportunities for error.
Our team identified NetSuite’s SuiteSuccess Retail Premium Cloud Service as the right solution to address Lick’s requirements, whilst supporting their operational needs and growth plans.
The requirement was to ensure key areas of the business were supported, from vendor management, procurement, inventory management, both B2B and B2C sales alongside core finance activities and reporting.
The integration of Shopify to NetSuite, was also key and NetSuite’s Shopify connector provided the automated infrastructure required for consumer transactions to flow seamlessly through to NetSuite.
The solution includes several key automations including the automatic capture and application of customer payments and creation of invoices. The objective was to reduce manual input, whilst increasing accuracy and data integrity.
added value
Our team consisted of consultants with a deep knowledge of the retail sector having either worked client side within retail businesses or having previously successfully implemented NetSuite for retailers. Combined with the dedication and hard work from Lick’s team, the results speak for themselves, Lick has a single platform managing all aspects of their business.
Automated processes across B2B and B2C sales channels improved inventory management and visibility, procurement, and the removal of manual processes within the finance department, ensuring members of the team at Lick can spend more time on growing the business than completing manual tasks.
