Problem
With separate systems for finance and inventory management, Permabond were eager to implement a solution that would consolidate all aspects of their business into a single platform. The decision to transition from Sage 50 and Factory Master+ to NetSuite was driven by the desire to have all data within one system, real-time visibility of supply and demand and, ultimately, enhance their day-to-day operations.
The project took six months from the initial scoping phase to the Go Live, with some interesting challenges along the way. These involved the customisation and automation of outgoing PDF documents to meet EU export regulations, bespoke multi-language applications for its global customer base, and unique reporting requirements to form group management reporting packages.
Solution
Working with Olly Hampson, we identified Cooper Parry Digital’s NetSuite Manufacturing Standard as the right solution for Permabond, providing one consolidated system that would deliver full visibility and control across the purchase of raw materials to the lab, work order generation and a real-time view across operations and finance.
As world-leaders in adhesive innovation, it was essential that the system built upon, and simplified, Permabond’s core operations, as well as providing them with greater insight into income and expenditure across the business. Fine tuning the Material Requirements Planning (MRP) has allowed them to proactively monitor supply and demand and streamline their processes with purchase automation and suggested work order release.
Permabond also wanted a better audit trail to not only aid their finance team’s insight, but also to support their collaborative work ethic. Our teams impressive drill-down functionality, custom automation and process design have enabled the free flow of information between departments and with their forever growing customer base.
We were also able to utilise Cooper Parry Digital’s CRM module to track customers all the way through the sales cycle, from lead conversion to sending out samples to prospects, to new and existing business. Bespoke sales reports and dashboards were designed to provide the sales team with key data and metrics.
Added value
Permabond was a great client to work with from start to finish, fully invested in the implementation of NetSuite, with a clear understanding of the benefits this would deliver to their business, in both the short and long-term. Their optimism and enthusiasm were a driving force throughout, allowing our consultants to really engage with the project team, inspiring fluid solution design.
Employee adoption of the system completely accelerated the company reaping the benefits of the system design and solutions. The team is continuously adapting and intuitively finding ways to pull key information out to inform R&D investment and decision making, as well as utilising the aforementioned automations, MRP and bespoke dashboard views on a daily basis to further drive efficiency.
