CHRIS, MAY 25
“Efficient and painless.”
1 Reply:
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Reviews 1357
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“Efficient and painless.”
“Audit services – Mel Hopwell, Katie Cotton, Lizzi Bee and team.”
“Prompt replies. Accounts are done well. It would be ideal if we could have the same auditor for several years.”
“Reached a pragmatic approach with regards to delay in producing next set of accounts.”
“Very supportive and helpful with our queries.”
“Audit process (which is the majority of our interaction) is very efficient and always runs smoothly, so i would award 5 stars on the basis of audit alone, however ad-hoc service responses can be a bit slow in my personal opinion and we received some incorrect tax advice in the last year resulting in me having to pay a c£24k interest liability to HMRC, hence the lower score reflected above.”
“The 2023 audit went very well. The challenge to improve for 2024 will be due to a change in audit manager. Hopefully your handover processes are smooth and we will not notice any deterioration in service.”
“5 star for the audit service. I’ve only downgraded to a 4 star because of some support we received in getting some tax advice when we had a company fatality and although the team were swift to support, I felt the fee was excessive in a time when our Company was going through an exceptionally tough time.”
“The onboarding process took a very long time and could have been made simpler e.g. issuing an Excel schedule that lists out all of the required information that is needed (rather than going back and forth asking additional queries via email). However once the deliverable was provided, the Cooper Parry team were quite responsive when it came to follow up queries. The Cooper Parry team also demonstrated pro-activeness e.g. by setting up a call to give an update and discuss certain elements of the deliverable that required clarity.”
“I’ve loved working with Fern and Steph over the past 3 years – they are really a super team! They are always on hand should we have a question and very helpful in their answers. The Scheme Accounts are always signed before the deadline dates and any issues are always raised, so the team can sort out. I recommend CP to every client I have and any others going through a tender for an Auditor (I should be paid commission in all honesty 😉 )”
“Your service is good / great. What I would like is greater challenge to our strategy and thought process as it is too easy to get into a rut, i.e. have you thought of doing this or that for tax benefit / efficient use of capital.”
“The reason you are not 5 star is merely because you don’t have a true international network. Otherwise an excellent service.”
“Always amenable, easy to work with. Even when we are being demanding, nothing is too much trouble.”
“Efficient process generally.”
“Efficient from start to finish, no issues.”
“Very professional and pleasure to work with. In comparison to previous audit firm the whole process was a vast improvement – Well done.”