CONTENT HUB

YOUR SAY REVIEWS

“Very knowledgeable of the sector, responsive and professional. This year I didn’t have any engagement with the audit manager and this wasn’t helpful. Possibly closer engagement with a Manager when the on site team encountered problems would have been helpful this year due to the issues encountered.”

“Polite, friendly, knowledgeable staff. Shared file area worked well. Audit check list was invaluable but would have like to have received notification when additional items/requests for information had been added to the check list”

“I feel that in the last 2 years we have worked with Cooper Parry, they have taken on feedback from the first audit and the second audit was run very efficiently. Andy Jones came to present at governors and his presentation was clear and concise and was welcomed by the governing body. They have greatly helped guide me in my new role as to our finance obligations and compliance with the ESFA and i look forward to working with them in the future. One element for improvement could be communication time to respond to some emails – but I understand that everyone is very time pressured and that Covid has not helped this situation in terms of staffing.”

“Comprehensive service offering backed up by strong individual talent.”

“We just seem to be submitting the same data two or three times. I appreciate that staff from various offices have been working a few days each on areas but information seems as though it is not getting to central point for collation. We couldn’t get the internal submission app to work initially and this may of prevented these issues. Instead we used an excel tracker as in previous years.”

“Stunning senior Audit team support, but below this level we have not found the quality to be as good”

“Though the work is efficiently done communication is not as good as it should be. Often emails are not responded to and require reminders which we find very frustrating. CP should introduce a service level requirement that correspondence is at least acknowledged within 48 hrs max and should aim for 24hrs.”

“The audit manager was off sick during the audit and there was no communication for a couple of week. Then this has caused the delay of the audit and consequently the board meeting had to change a couple of times. However, the board meeting still took place before the deadline of ESFA submission deadline.”

“I never give 5 stars as there is always room for improvement. The 4th star has been omitted as I am still waiting for my year end journals in order that I can close the financial system for the old financial year 20/21 (we are now into month 6 of 21/22). I liked Inflo and the interaction on teams with your junior members who were really keen and friendly. We were appreciative of Andy visiting in person to present our accounts to the governing body. Responses to our emails are very slow, this could be improved greatly.”

“areas as previously shared including, lateness of information coming back to us / some communication issues / lack of communication and information prior to audit week due to your staffing issues.”

“Ultimately I think the audit was fine, but I know Covid impacted the team and our experience. Illness can always be a problem and so it is worth having some resilience. But the ultimate management tool is communication, and I’m not clear that worked as well as it might. “

“The actual audit itself was good. The issue is to keeping to deadlines. We have not received the final, clean version of the audit (financial statement and management letter) until the day of our governing body meeting. This was similar to the previous year.”

“The level of service has not been so good over the last year. I think this is a combination of staff who know our school leaving and covid”

Would have been 3.5 stars if could. Why that number – Audit, good partner and senior manager support, audit team the usual issues – different team members asking for info that has already been provided, asking the same question a week later when there has been a change in team members. Would be nice to have the same team throughout the audit as opposed to chopping and changing all the time and not knowing who is coming and when. Tax – no problems except with the billing system!!

“Generally helpful and proactive approach from the team. Improve by drawing bigger issues to a prompt close.”

“We have generally had a good working experience of CP and found their engagement and professionalism of a high standard. Unfortunately, due to absences caused by Covid infections at CP, a critical deadline has been missed which has had the potential to affect the reputation of our organisation. It is, however, recognised that this is an external pressure outside of the control of CP. “