CONTENT HUB

YOUR SAY REVIEWS

“Ease of working with you, deliver on/ahead of time and manage expectations.”

“Clear requests on what was required. Sensible questions asked and non intrusive process for the team. Fair feedback provided accurately.”

“Whilst overall the audit went very well, the communication between the audit team and client deteriorated when the assistant manager left Cooper Parry. The senior manager should have done more to step in to ensure that the client knew what was going on (for example on progress on critical audit issues, latest holiday dates).”

“Clear communications.”

“Clear communication and great customer service.”

“Efficient process generally.”

“Efficient in responding and wanting to meet mutual deadlines.”

“It would be good to conclude the process in a shorter timeline.”

“Efficient from start to finish, no issues.”

“Professional, thorough and efficient. Good communications.”

“Results were good, the CP internal review process was quite slow.”

“Considering this was the teams first audit it went smoothly and delivered on time.”

“Delivered on the Audit of the Report and Accounts within timetable with a minimum of queries escalated. As we approached the end of the process and neared the deadline, there seemed some suggestion that there were some issues, although these didn’t seem to materialise. So, perhaps a little more communication with the Trustees if there are issues to be addressed.”

“Having a reliable and efficient person ready to answer queries and sort out problems that occur is vital. Each time I email or call with questions I am answered quickly and feel well looked after.”

“Excellent service on almost all aspects – particularly advice surrounding our recent acquisition. Marked down due to poor management of last audit (particularly in comparison to the prior year) and poor communication surrounding Tax WIP & Fees.”

“Clear communication and expectation setting from Faye and the engagement managers – CP were consistently polite in the face of (frankly) some unpreparedness by us as a client – Feel well supported and that challenges are shared challenges – Whole CP team put in the extra mile to get the accounts finalised – Frustration – playback of finalised GL from accounts prep software is hard to interpret because of the expansion in codes to accommodate disclosure note preparations – could we get a ‘normal’ GL back somehow? – Minor frustration – difficult to call the more junior team members by phone when it’s easier to have a quick conversation (not sure if they have work phones) Thanks all – looking forward to working with you this year.”