STEPHEN, MAR 21
“Always go above and beyond and showing you are more than just an Audit Partner.”
"This is music to our ears - thank you Stephen"
CONTENT CENTRAL YOUR SAY REVIEWS
CONTENT CENTRAL
YOUR SAY REVIEWS
Restaurants. Hotels. Movies. Accountants. Reviews and recommendations help you make the best decisions. So, check out ours below and find out more about the difference our work has made. Right now we’re rocking at 4.5 out of 5 (90% in accountancy speak) from just shy of 1000 reviews.
Have Your Say
Reviews 918
4.52
5 *
539
4 *
315
3 *
53
2 *
7
1 *
0
ALAN, MAR 21
“consistently good service”
“Great to hear Alan, thank you”
RAN, MAR 21
“great customer intimacy and passion to provide quality services & build relationships”
“Thank you Ray”
RAY, MAR 21
“Professional and friendly service. Expertise on hand when requested (although we need to be better at asking for this more frequently). “
“Thank you Ray”
JAMES, MAR 21
“Professional and friendly service. Expertise on hand when requested (although we need to be better at asking for this more frequently). “
“Thanks for taking the time to feedback James. We are always here when you need us!”
JONATHAN, MAR 21
“Quality of staff I engage with and their professionalism and honesty.”
“Thanks for your great feedback :-)”
GAYNOR, MAR 21
“R&D Claim: the additional cash will allow us to continue to invest into the business. The results were above expectation”
“That's great to hear Gaynor, thank you”
ARRON, MAR 21
“The additional cash will allow us to continue investing in the growth of the business moving forward. Results faired well against expectations. We weren’t internally aware of the change to our claim, from SME to RDEC following the acquisition, however the detail was explained thoroughly. “
“Thanks for your feedback Arron”
MATTHEW, FEB 21
“Don’t feel I’ve had the best advice – not personalised enough.”
"Sorry to hear this is how you feel, Matthew. We'll be in touch to understand more and come up with a plan of action. Thanks"
ANDREA, FEB 21
“All worked as expected under the current circumstances.”
“Many thanks for your feedback Andrea. It was certainly a challenging year end for us all, but we got there and really appreciated all your flexibility in working with us through the year end, so look forward to improving on process next year”
RUTH, FEB 21
“Easy to talk to and you cut through the jargon. Clear reporting and representation of accounts to the Board. I would still like a little more input into the accounts.”
“Thanks for your comments about the clear reporting and cutting through the jargon – it’s certainly the approach we try and take. And thanks for your point about having more input into the accounts and we will pick this up as part of next year’s audit planning.”
MARK, FEB 21
“I’ve not heard from you….other than via email”
“We're disappointed by your feedback Mark - this is certainly not how we want our relationship to feel for you. We completed our main work with you in November, but appreciate that you would have liked us to pick up the phone more often since then. We've got meetings in the diary and hope to get back face to face as soon as the lockdown restrictions allow.”
MIKE, FEB 21
“Maybe an unfair comment given first audit and remote auditing but it would be better from my point of view to have a list of all information needed in advance rather than having numerous requests during the audit. With my reduced hours during the pandemic and furlough arrangements it is sometimes difficult to respond as quickly as I would like.”
“Thanks for your constructive feedback Mike”
NIKKI, FEB 21
“It was good to have the same audit manager as we had in the previous year. The remote audit went pretty well, uploading all of our evidence to the portal worked well. We just needed a bit more time to manage this additional workload at our end.”
“Thanks for your feedback Nikki”
JANE, FEB 21
“First of all, our partner Andy Jones was incredibly supportive and dealt with all queries promptly and efficiently, even when things got a little stressful towards the end. There were times when it felt a bit disconnected, largely due to the fact that the audit was done remotely. When the team finished the field work there were a few weeks with no contact and then it all got a bit stressful towards the end. Overall, great though and I have recommended you to another school during the year, who did appoint you. Just one thing..it is apparent that the academies team are extremely overstretched at that time of the year and as a client it is obvious.”
“Thanks for your feedback, Jane. It’s always a really busy time during the academy audit season, with a lot of work to complete in a very short time, but we'll take all your comments on board to help us improve.”
DEBBIE, FEB 21
“Excellent feedback and service, however due to remote audit because of COVID, submission of electronic staff contract files was extremely time consuming, saying that some aspects of the remote audit were very successful and I think should be maintained. Maybe in future a combination of remote and on site audit.”
“Thank you for the feedback, Debbie. We'll make sure to take your comments on board.”