CONTENT CENTRAL

YOUR SAY REVIEWS

“As a whole I have been very impressed with Cooper Parry and the individuals I have had dealings with throughout the year so far. Everyone has been so patient and approachable. The audit was a challenge due to it being the first audit and having to do things differently because of COVID and in a slightly different way to what I have been used to. However that being said, now I have a year under my belt, I know what to provide in readiness for the following year and hopefully, can have it ready in good time for next years audit. I am however used to dealing with one individual as my main point of contact throughout the year and so far this year I have dealt with a different person for each of the returns. This being said, it all comes down to change when working with a different company. I did have a general query about anything through the year I’m not sure who I should make contact with.”

“Always supportive. Experienced and reliable team”

“I felt there was little preparation for the audit, which took place in September 2020, the first with CP, although this may partly have been due to the restrictions arising from COVID-19. The preparation of the accounts was also problematic; the first draft appeared only a day before the agenda papers were due to be sent out, and it was full of errors, both in terms of the figures and text. Clearly, no one had even glanced at them before they were sent to me. Then multiple drafts had to be produced after that as my amendments were missed. There was also some confusion after the final draft had been approved, as I expected to hear again from CP with instructions as to your procedure for signature, but I heard nothing. The whole experience was very far removed from the service we received from our previous auditor. I am hoping the next audit will proceed more smoothly, as our charity will be known to the audit team (assuming the members remain the same), and CP now has a reasonable draft of the TAR and financial statements on its system from which to work. Having said this, I found the team very pleasant and helpful, and I felt the difficulties arose mainly because they were clearly working under a lot of pressure and maybe in a different culture to the one I am used to working in.”

“Teething problems as a result of our first audit and the ever changing challenges of the pandemic. Very helpful and willing team at CP! We will be meeting to discuss and address issues ready for next year’s audit.”

“because 5 star were one of my favourite bands in the 80’s and 90’s”

“Excellent client service form start to finish. You take the time to really know the client and entity you have engaged with. The team members are thorough and responsive. Deadlines are always met (unless there is a reasonable excuse).”

“Customer care & continuity delivered by James Taylor as this is exceptional and the continuity because every year he has supported us : in the audit planning process, periodically or catches up or us attends during the audit and the clearance meeting and presents to the Finance and Audit committee. feed back from Directors about the Report which summaries the annual accounts is very positive and they see it as extremely useful and customer focused.\n\n Audit teams – each year the staff undertaking without exception have all been highly professional and hard working and great ambassadors for your organisation . a special thanks this year ( under COVID conditions) to Nicola Whiting and to Hayley Norman.\n\nSimon Arkins always supports and offers excellent support and the Executive Leadership team are grateful for his guidance.”

“Excellent Service”

“Excellent customer service. Confidence in team. Professionalism. Ease of use. Next year if remote audit would like to plan differently with a gap in the middle.”

“Great team. Great advice”

“Friendly, knowledgeable team who delivered to a high standard, on time.”

“I was stuck between 4 stars and 5 stars so went with 5 because I don’t think there’s much more you can do for us – maybe surprise us one day”

“Happy with the service we are receiving, all deadlines met and advice given when asked”

“Professional and efficient.\nA small point; Sometimes a little late in final delivery.”

“Smooth remote audit and good assistance and advice on a VAT matter”

“The team have been very supportive in achieving our audit aims. Communication is clear and concise. Very helpful in explaining audit processes and terms to a non accountant (me!)”