problem
Before engaging with Cooper Parry Digital, Cybertill had been an active NetSuite user for more than a year, managing all billing processes through NetSuite’s sales order and contracts module. To better support business growth, Cybertill wanted to streamline the billing and recurring revenue processes, facilitating the management of the up and down-sell cycle within a contract term.
This project brought aggressive deadlines, with a clear brief to engage and implement operational support within a two-month timeframe, making this one of our most ambitious to date.
solution
Working closely with the team at Cybertill, we spent time documenting and understanding the intricacies of the business; including heavily customised processes and data structures which would require specialist alterations.
We identified NetSuite’s SuiteBilling Module the right solution – a sophisticated system designed to manage the complete contract billing lifecycle, supporting bespoke customisations and the easy management of upsell, down-sell and revenue recognition.
added value
A fast-track project, with bespoke elements and a very aggressive go-live date, we completed the build and delivered a testing and training program to hit our ‘go-live’ target date, with a successful billing run (which reconciled to the penny!) on 1st March 2023.
This project has dramatically improved business efficiency, with a scalable system that delivers precise reporting data whilst streamlining the up-sell and down-sell process at the click of a button.
The result is a significant reduction in the volume of customer enquiries, and a future-proofed solution that automates all billing and invoicing through a simple subscription process.
