What do you do?

I’m a Partner in Cooper Parry’s Operations team. I work across the firm to lead the delivery of system and transformation initiatives that help our teams operate more efficiently and consistently. 

In simple terms, I focus on making sure we have the right processes, tools and ways of working in place so our people can spend more time doing what they do best, delivering high quality service to our clients. A big part of my role is coordinating teams, managing change and turning strategy into practical improvements that really make a difference day to day. 

Why do you do it?

I spent almost 20 years working as an Actuary before moving into an Advisory role, where I supported clients on a broad range of challenges including process improvement, business cases, financial modelling and M&A activity. 

I’ve always been drawn to logic, structure and how things work in practice, which naturally led me towards roles focused on processes, systems and change. Over recent years, my focus has shifted firmly towards transformation within the business, helping to simplify complexity, improve ways of working and drive meaningful, practical change that benefits both our people and our clients. 

What kind of projects have you been involved in?

I’ve worked on a wide range of transformation projects across the firm, all focused on making life easier for our teams and delivering a first class experience for our clients. Recent work includes implementing firmwide workflow software, leading large scale server migrations and mapping of processes to identify where we can improve. 

These initiatives are all about building a stronger, more efficient and more secure business. By simplifying processes, improving how we use technology and strengthening data security, we enable our teams to work smarter and more confidently, while giving clients the reassurance that their information is protected and their service is consistent, resilient and high quality. 

What’s on top of your bucket list?

Travel has always been something I love, but like a lot of people, it took a bit of a back seat while the kids were growing up. Now they’re teenagers, it feels like the perfect time to start exploring again and rediscover that sense of adventure. 

There are so many places on the list I’d love to visit, (South Africa, Borneo, Norway), and I’m looking forward to finally turning those plans into reality. It’s right at the top of my list because it’s about more than just seeing new places. It’s about switching off, gaining new perspectives and making memories. And if the kids behave themselves, they might even get to come along for the ride.